Privacy policy

RevitNature India respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, create an account, subscribe to communications, place an order or otherwise interact with RevitNature India.

This Privacy Policy is intended to be read in accordance with applicable laws in India, including the Information Technology Act, 2000 and applicable rules made thereunder, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as and when their relevant provisions become applicable.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated under the brand RevitNature India.

Legal Entity:
GSHK GLOBAL PRIVATE LIMITED

Registered / Business Address:
T 310A, Artha Mart, Plot No. 21, Sector Techzone IV,
Greater Noida West, Gautam Buddha Nagar,
Uttar Pradesh – 201310, India

Email:
support@revitnature.in

Customer Support:
+91 7206407672

For questions concerning personal information or this Privacy Policy, you may contact us using the details provided in the Grievance Redressal and Privacy Contact section below.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

This may include:

Full name
Email address
Telephone or mobile number
Billing address
Shipping address
City, state and PIN code
Country
Account information, where customer accounts are enabled

Order and Transaction Information

When you place or attempt to place an order, we may process information such as:

Products purchased
Order number
Order value
Billing and delivery details
Payment status
Transaction reference
Refund or cancellation details
Communication concerning your order

We generally do not directly store complete credit or debit card credentials. Payment information may be processed securely by Shopify and/or the payment service providers enabled on our store.

Information You Provide to Us

We may receive information when you:

Submit a contact form
Contact customer support
Communicate through WhatsApp
Send us an email
Submit a product enquiry
Participate in a survey or promotion
Submit a review or feedback
Subscribe to our newsletter

This may include the content of your message and any information you voluntarily provide.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages viewed
Referring website
Time spent on pages
Clicks and interactions
Date and time of access
Shopping-cart activity
Cookie and similar technology identifiers

3. How We Collect Your Information

We may collect personal information:

Directly from you, for example when you place an order, fill out a form, subscribe to our communications or contact us.

Automatically, through cookies and similar technologies when you browse or interact with our website.

From service providers, such as Shopify, payment service providers, analytics providers, advertising platforms and delivery partners where necessary to operate our store.

From advertising and social platforms, where you interact with RevitNature India advertisements, pages or content, subject to your settings and the applicable platform's policies.

4. Why We Use Your Information

We may process personal information for legitimate and lawful purposes including:

To Process and Deliver Orders

We may use information to:

Accept and process orders
Confirm payments
Arrange shipping
Provide delivery updates
Handle cancellations, returns or refunds
Communicate regarding an order
Detect potentially fraudulent transactions

To Provide Customer Support

We may use your contact details and communications to:

Answer questions
Respond to product enquiries
Resolve complaints
Provide order assistance
Handle after-sales support

To Operate and Improve Our Website

Information may be used to:

Maintain website functionality
Improve navigation and user experience
Analyse website performance
Understand how visitors use our website
Diagnose technical problems
Improve our products, content and services

Marketing and Communications

Where permitted by applicable law and based on the appropriate permission or consent, we may use contact information to send:

Product updates
Educational content
Promotional communications
Offers
Newsletters
New product announcements

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the communication or by contacting us.

Advertising and Measurement

Where applicable and subject to consent requirements, we may use analytics, advertising and measurement technologies to:

Measure advertising effectiveness
Understand website visits originating from advertisements
Create advertising audiences
Conduct remarketing
Improve campaigns
Measure conversions

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure through which our website, cart, customer account features and checkout may operate.

As part of providing these services, Shopify may process information relating to:

Website visitors
Customers
Orders
Devices
Transactions
Checkout activity
Store interactions

Information may be processed using Shopify's global infrastructure and service providers.

Where international processing occurs, we and our service providers take steps required under applicable laws concerning the protection and transfer of personal information.

6. Payments

Payments made through our website may be processed by Shopify and/or third-party payment providers made available at checkout.

Depending on the payment method selected, a payment provider may process information such as:

Name
Billing information
Payment instrument information
Transaction amount
Transaction identifiers
Device and security information

Payment providers process payment information according to their own privacy policies and security standards.

We recommend reviewing the terms and privacy policy of the payment method you choose.

7. Shipping and Delivery Partners

To deliver your order, we may share information with shipping, courier, logistics and fulfilment providers.

Information shared may include:

Customer name
Delivery address
Phone number
Email address where required
Order reference
Delivery instructions
COD amount, where applicable

Such information is shared only to the extent reasonably necessary to process and deliver your order or manage related logistics.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

Cookies are small files or identifiers stored on or accessed from your device.

They may be used for purposes including:

Essential Cookies

Necessary for functions such as:

Cart functionality
Checkout
Website security
Customer login
Remembering preferences

Analytics Cookies

Where enabled, these help us understand:

Website traffic
Visitor behaviour
Popular pages
Website performance
How visitors navigate through the store

Advertising Cookies

Where enabled and consented to where required, these may be used for:

Measuring advertisements
Conversion tracking
Remarketing
Advertising personalisation
Audience measurement

You may be able to control cookies through the cookie/privacy settings available on the website and through your browser settings.

Disabling certain essential cookies may affect website functionality.

9. Google Analytics and Google Services

Where enabled, we may use services provided by Google, including services such as:

Google Analytics
Google Tag Manager
Google Ads
Google Merchant Center
Conversion measurement

These technologies may process information relating to your device and use of our website, such as:

IP address
Browser information
Page visits
Interactions
Referring sources
Advertising identifiers
Conversion events

We use such information primarily to analyse website performance and measure and improve marketing campaigns.

Use of non-essential tracking technologies will be managed in accordance with applicable consent requirements.

10. Meta Technologies

Where enabled, our website may use technologies provided by Meta Platforms, such as the Meta Pixel and related advertising or conversion tools.

These tools may help us:

Measure visits from Facebook and Instagram advertisements
Understand conversions
Assess campaign performance
Create or refine advertising audiences
Conduct remarketing

Depending on your settings and applicable permissions, Meta may receive information about interactions with our website.

Meta independently processes information according to its own privacy practices.

11. Email Marketing and Newsletters

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address and related information to send you RevitNature India communications.

These may include:

Product information
Joint-wellness content
Brand updates
Offers
Promotions
Other relevant communications

You can unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.

Withdrawing marketing consent does not affect transactional communications necessary for existing orders or customer-service requests.

12. WhatsApp and Messaging Services

You may choose to communicate with RevitNature India through WhatsApp or another messaging service made available by us.

When you contact us through such a service, we may receive:

Your mobile number
Profile information made available by the service
Messages you send
Images or documents you voluntarily share
Communication timestamps

Messaging providers may separately process technical and metadata relating to the communication according to their respective privacy policies.

Do not send sensitive medical, financial or other unnecessary confidential information through WhatsApp or social-media messaging.

13. Contact Forms and Customer Enquiries

If you contact us through a form, email, telephone or another communication channel, we process the information you provide to:

Respond to your enquiry
Provide customer support
Address a complaint
Assist with an existing or prospective order
Maintain appropriate business records

We ask that you provide only the information reasonably necessary for us to assist you.

14. Customer Accounts

Where customer accounts are available, we may process information needed to establish and manage your account, including:

Name
Email address
Contact details
Saved addresses
Order history
Login or authentication information
Account activity

You are responsible for keeping your account credentials confidential.

Please notify us if you believe your account has been accessed without authorisation.

15. Reviews and Feedback

If product reviews or customer-feedback functionality is made available, information you provide may be processed for:

Publishing reviews
Confirming that a review relates to a genuine transaction
Responding to customer feedback
Improving products and services

A published review may display information such as your first name, initials or other information that you have agreed may be displayed.

We will not intentionally publish private information such as your full residential address, telephone number or payment information.

16. Social Media

RevitNature India may maintain profiles on platforms such as Instagram, Facebook and other social networks.

When you interact with our social-media pages, the relevant platform may process information concerning your interaction.

Examples include:

Likes
Comments
Shares
Messages
Profile interactions
Advertisement interactions

Social-media platforms independently determine how they process much of this information.

Please review the privacy settings and policies of the relevant platform.

17. When We Share Personal Information

We do not sell personal information to advertisers.

We may disclose personal information to service providers where reasonably necessary for our business, including:

Shopify
Payment processors
Banks and financial institutions
Courier and logistics providers
Website hosting and infrastructure providers
Customer-support providers
Email and communications providers
Analytics providers
Advertising and marketing platforms
Professional advisers
Accountants
Auditors
Legal advisers
Technology and security providers

We may also disclose information where required to:

Comply with applicable law
Respond to lawful government or regulatory requests
Enforce our agreements
Detect or investigate fraud
Protect our customers
Protect our rights, property or systems

18. International Processing and Transfers

Some of the service providers that support our website and ecommerce operations may process information outside India.

For example, ecommerce, cloud, analytics, communications and advertising service providers may operate infrastructure in multiple countries.

Where personal information is processed outside India, we will take reasonable steps to ensure that such processing is undertaken in accordance with applicable Indian law and any restrictions or requirements notified by the Government of India.

The DPDP Rules contemplate overseas transfers subject to requirements that may be specified by the Central Government.

19. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for:

Completing the purpose for which it was collected
Processing orders
Providing customer support
Maintaining transaction records
Resolving disputes
Preventing fraud
Exercising or defending legal rights
Meeting accounting, taxation, regulatory or other statutory requirements

Different records may have different retention periods.

Where we no longer require information and are not legally required to retain it, we may securely delete, anonymise or otherwise dispose of it.

The forthcoming DPDP Rules also establish purpose-based erasure requirements and, for certain large classes of online services, specific inactivity-based retention rules.

20. Information Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against:

Unauthorised access
Misuse
Loss
Alteration
Disclosure
Destruction

Measures may include:

Encrypted website connections
Access controls
Secure service providers
Authentication controls
Restricted administrative access
Monitoring
Backups
Software and system security measures

The existing SPDI Rules require organisations handling covered information to maintain reasonable security practices, while the DPDP Rules provide for measures including appropriate access controls, logging, monitoring, backups and contractual safeguards with data processors.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

21. Personal Data Breaches

If we become aware of a personal-data breach, we will investigate the incident and take reasonable steps to:

Contain the breach
Assess potential impact
Reduce further risk
Restore security
Comply with applicable notification requirements

As the relevant DPDP provisions become applicable, covered breaches will require notifications to affected individuals and the Data Protection Board in the manner prescribed under the Rules.

22. Your Choices and Rights

Subject to applicable law and the stage at which relevant provisions have come into force, you may have rights regarding your personal information.

These can include the ability to:

Request information about personal data we process
Request correction of inaccurate or incomplete information
Request erasure where legally permitted
Withdraw consent for consent-based processing
Opt out of marketing communications
Raise a grievance regarding the processing of your information

The DPDP Act provides for rights relating to access, correction and erasure, grievance redressal and nomination. The Government's commencement notification is bringing these provisions into force in phases.

To make a privacy request, contact us using the details below.

We may need to reasonably verify your identity before processing certain requests.

23. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent through the mechanism provided by us or by contacting us.

Withdrawal will apply prospectively.

Withdrawal of consent may mean that we are unable to continue providing a service where the relevant information is necessary for that service.

For example, certain information is necessary to process and deliver an order.

The DPDP Rules require withdrawal of consent to be made available with ease comparable to the manner in which consent was given once the relevant provisions commence.

24. Children

Our products and ecommerce services are primarily intended for adults.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

Where applicable law requires parental consent for processing a child's personal information, we will take appropriate steps to obtain or verify such consent.

Under the DPDP framework, parental verifiable consent requirements apply to covered processing of children's personal data, subject to specified exceptions.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

25. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites that we do not control.

We recommend reviewing their privacy policies before submitting personal information.

26. Automated Advertising and Profiling

Where advertising or analytics tools are enabled, technical information about website usage may be used to identify groups of users likely to be interested in particular content or advertisements.

We do not use such advertising technology to make decisions concerning eligibility for healthcare, employment, credit, insurance or other similarly significant decisions.

You may manage applicable advertising and tracking preferences through available website privacy settings, browser settings and the privacy controls offered by the relevant advertising platforms.

27. Do Not Provide Unnecessary Health Information

Revit Arthro is a consumer wellness product, and our ecommerce website is not intended to operate as a medical-record system.

Please do not provide medical records, diagnoses, prescriptions, detailed health histories or other sensitive health information through our contact form, WhatsApp, reviews or general customer-support channels unless specifically requested and necessary.

If you require medical advice, please consult an appropriately qualified healthcare professional.

28. Grievance Redressal and Privacy Contact

If you have any question, complaint or request regarding this Privacy Policy or the way we handle your information, please contact:

Privacy / Grievance Contact:
[NAME OF GRIEVANCE OFFICER / RESPONSIBLE PERSON]

RevitNature India
[LEGAL ENTITY NAME]

Address:
[REGISTERED / BUSINESS ADDRESS]

Email:
[PRIVACY OR GRIEVANCE EMAIL]

Phone:
[INDIA CONTACT NUMBER]

We will endeavour to acknowledge and resolve legitimate privacy complaints within the time required under applicable law.

The SPDI Rules contemplate a grievance officer and publication of the relevant privacy practices, and the DPDP Rules require covered Data Fiduciaries to prominently publish business contact information for a person able to answer privacy-related questions once the relevant rules commence.

29. Government and Legal Requests

We may disclose personal information where disclosure is necessary or required under applicable law, court order, regulatory direction or valid governmental request.

Where permitted, we will seek to limit disclosure to information reasonably necessary for the lawful purpose of the request.

30. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our website
New services
Changes to technology
Changes to third-party service providers
Changes to our business practices
Changes in applicable law or regulatory guidance

The latest version will be published on this page with an updated Last Updated date.

If a change materially affects how we process information and applicable law requires additional notice or consent, we will take appropriate steps to provide that notice or obtain such consent.