Refund policy
At RevitNature India, product quality and customer experience are important to us.
Because Revit Arthro is an ingestible wellness product, returned products must meet certain safety and hygiene requirements. However, this does not limit remedies available where a product is damaged, defective, incorrect, expired or otherwise not supplied as ordered.
The Consumer Protection Act framework applies to ecommerce transactions and provides protections against unfair trade practices in online commerce.
1. Eligible Returns
You may request a return within 7 days of delivery if the product is:
Unopened, unused, in its original condition, with the seal intact, and returned in its original packaging.
The product should also include any accessories, measuring cup, inserts or other items originally supplied with it.
Please retain your invoice or order confirmation.
2. Products That Cannot Be Returned
For health, hygiene and product-integrity reasons, we generally cannot accept discretionary returns where:
The bottle has been opened, the seal has been broken, the product has been consumed or partially consumed, the product has been improperly stored after delivery, or the product has otherwise been used.
This restriction does not apply where the product was delivered damaged, defective, incorrect, expired, tampered with or otherwise qualifies for a remedy under applicable law.
3. Damaged or Defective Products
If you receive a product that is:
- Damaged in transit
- Leaking
- Broken
- Defective
- Expired
- Tampered with
please contact us within 48 hours of delivery.
Send your order number together with clear photographs or video showing the product, packaging and relevant issue.
Once verified, we will arrange an appropriate replacement or refund, depending on the circumstances.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
Do not open or use the incorrectly supplied product.
Once verified, we will arrange collection where required and dispatch the correct product or provide a refund.
You will not be charged return shipping where the incorrect item was supplied by us.
5. Missing Items
If your order arrives with an item or component missing, contact us within 48 hours of delivery and provide your order details and photographs of the received package.
Once the issue is verified, we will arrange the appropriate resolution.
6. Change of Mind
If you change your mind after receiving your order, a return may be accepted within 7 days of delivery only if the product remains completely unopened, unused and sealed in its original packaging.
Return shipping charges for change-of-mind returns may be borne by the customer.
Original shipping charges, where charged, are generally non-refundable for voluntary returns.
7. How to Request a Return
Before sending any product back to us, please contact:
Email: support@revitnature.in
Phone / WhatsApp: +91 7206407672
Include your order number and the reason for the return.
Where relevant, our team may request photographs or additional information.
Please do not send products to an address without first contacting our customer-support team.
8. Return Inspection
Once a returned product reaches us, it will be inspected.
We may verify:
The product seal, packaging condition, evidence of use, returned contents and whether the return meets the conditions of this policy.
We will notify you once the return has been reviewed.
9. Refunds
Where a refund is approved, it will generally be initiated within 5–7 business days after approval.
For prepaid orders, refunds will normally be issued to the original payment method.
After we initiate the refund, your bank, card issuer, UPI provider or payment service provider may require additional time to reflect the amount in your account.
For Cash on Delivery orders, if offered, we may request appropriate bank or UPI details to process the refund.
10. Replacement
Where a replacement is approved for a damaged, defective or incorrectly supplied product, we will arrange shipment of the replacement to the original shipping address unless otherwise agreed.
Replacement availability is subject to stock availability.
If a replacement cannot reasonably be provided, we may issue a refund instead.
11. Order Cancellation Before Dispatch
If you wish to cancel your order, contact us as soon as possible.
Where an order has not yet been dispatched, we will make reasonable efforts to cancel it and process the applicable refund.
Once an order has been dispatched, cancellation may no longer be possible and the return conditions in this policy will apply.
12. Refused Deliveries
Refusing delivery without contacting us does not automatically qualify an order for a full refund.
If an order is returned to us because the customer refused delivery without a product-related issue, reasonable shipping or return-to-origin charges may be deducted where applicable.
This does not affect customer rights where the shipment or product itself was defective, damaged, incorrect or otherwise non-compliant.
13. Refunds for Lost Shipments
If our courier partner confirms that an order has been lost in transit, we will offer either:
A replacement shipment, subject to availability, or a refund of the applicable order amount.
14. Product Expectations
Individual experiences with wellness and nutritional products may vary.
A return or refund cannot ordinarily be provided solely because a customer does not experience a particular expected outcome after using the product, unless a separate money-back guarantee has expressly been offered for that purchase.
This does not affect rights relating to product quality, safety, defects or misleading representations under applicable law.
15. Contact Us
For a return, replacement or refund request:
RevitNature India
Email: support@revitnature.in