Shipping policy
At RevitNature India, we aim to ensure that your order reaches you safely, securely and as quickly as possible.
This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered within India.
1. Shipping Coverage
We currently ship RevitNature products to serviceable locations across India.
Delivery availability may depend on your PIN code and the serviceability of our courier partners.
If we are unable to deliver to your location after an order has been placed, our team will contact you and arrange an appropriate resolution, including a refund where applicable.
2. Order Processing
Orders are generally processed within 2–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next working day.
During promotional periods, holidays, product launches or unusually high order volumes, processing may take slightly longer.
3. Estimated Delivery Time
Once dispatched, orders are generally delivered within: 3–5 business days
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, local restrictions or other circumstances outside our reasonable control.
Delivery estimates are indicative and should not be treated as guaranteed delivery dates.
4. Order Tracking
Once your order has been dispatched, tracking details may be sent to your registered email address, mobile number or other communication channel provided during checkout.
You can use these details to follow the progress of your shipment.
If you experience difficulty tracking an order, please contact our customer-support team.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed clearly during checkout before you complete your purchase.
From time to time, RevitNature India may offer free shipping or promotional shipping rates.
Any such offer will be subject to the terms communicated at the time of purchase.
6. Incorrect Shipping Information
Please ensure that your:
- Name
- Mobile number
- PIN code
- Shipping address
- Apartment / building details
are entered correctly when placing your order.
If you realise that your shipping information is incorrect, contact us as soon as possible.
We will try to update the address before dispatch, but once an order has been handed over to the courier partner, changes may not always be possible.
Additional shipping charges may apply if an order must be re-shipped due to an incorrect or incomplete address provided by the customer.
7. Failed Delivery Attempts
Our courier partner may attempt to contact you if there is difficulty completing the delivery.
If delivery cannot be completed after the courier partner's permitted attempts, the shipment may be returned to us.
If you would like the order shipped again, additional delivery charges may apply where the failed delivery resulted from an incorrect address, customer unavailability or refusal to accept the shipment without a valid reason.
8. Damaged Shipment
Please inspect your package when it is delivered.
If the outer packaging appears significantly damaged, tampered with or opened, we recommend taking photographs or a short video before opening the package.
If the product inside has been damaged during transit, contact us within 24 hours of delivery.
Please provide:
- Your order number
- Photographs of the package
- Photographs of the product
- A brief description of the issue
This helps us verify the issue and provide a faster resolution.
9. Delayed or Lost Shipments
Occasionally, courier delays may occur due to circumstances outside our direct control.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.
We will coordinate with the relevant courier partner and assist you with locating the shipment.
If a shipment is confirmed as lost in transit, we will arrange a replacement or refund, as appropriate.
10. Delivery Confirmation
An order may be considered delivered when the courier's tracking system confirms successful delivery to the shipping address provided at checkout.
If tracking shows your order as delivered but you have not received it, please contact us promptly so that we can raise the matter with the courier partner.
11. Contact Us
For shipping or delivery assistance, contact:
RevitNature India
Email: support@revitnature.in